Your privacy is fundamental to us. This policy explains how we collect, use, protect, and share your information.
When you create an account, we collect your name, email address, company information, and any additional details you choose to share in your profile. For startups, this includes pitch decks, financial projections, and business plans. For investors, this includes investment preferences, portfolio information, and accreditation status.
We collect information about how you interact with our platform, including your IP address, browser type, device information, pages visited, time spent on pages, and features used. This helps us improve our service and provide personalized recommendations.
We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie preferences through your browser settings.
We use your information to operate and improve Incube, including matching startups with relevant investors, facilitating introductions, processing payments, and providing customer support.
We send you transactional emails (account updates, introduction notifications, payment confirmations) and, with your consent, marketing communications about new features and opportunities. You can opt out of marketing emails at any time.
We analyze usage patterns to understand how our platform is used, identify areas for improvement, develop new features, and enhance the matching algorithm's accuracy.
We monitor for suspicious activity, verify user identities, prevent unauthorized access, and protect against fraud and abuse.
When you express interest in a startup or investor, we share relevant profile information to facilitate introductions. You control what information appears in your profile and can adjust privacy settings at any time.
We share information with trusted third-party service providers who help us operate our platform, including cloud hosting providers, payment processors, email service providers, and analytics tools. These providers are contractually bound to protect your information.
We may disclose information when required by law, in response to legal requests, to protect our rights or property, to prevent fraud or abuse, or in connection with a corporate transaction such as a merger or acquisition.
We may share your information with third parties when you explicitly consent to such sharing.
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication with passkey support, regular security audits, access controls and monitoring, and secure data centers.
While we take extensive measures to protect your data, you are responsible for maintaining the security of your account credentials and reporting any unauthorized access immediately.
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and backup purposes for up to 90 days.
You can access and update your personal information through your account settings at any time. If you need assistance, contact our support team.
You have the right to request a copy of your data in a machine-readable format. We will provide this within 30 days of your request.
You can delete your account at any time through account settings. This will permanently remove your profile and personal information, though we may retain certain data for legal compliance.
You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or adjusting your preferences in account settings. You cannot opt out of transactional emails necessary for platform operations.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
Incube is headquartered in Kenya and operates in accordance with the Kenya Data Protection Act, 2019. We are committed to protecting your personal data in compliance with Kenyan data protection regulations and international best practices.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adherence to data protection frameworks. All international transfers comply with the Kenya Data Protection Act requirements for cross-border data transfers.
Under the Kenya Data Protection Act, you have the right to access your personal data, request corrections, object to processing, request data portability, and lodge complaints with the Office of the Data Protection Commissioner of Kenya if you believe your rights have been violated.
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Email: privacy@incube.app
Address: Incube Platform, Westlands, Nairobi, Kenya
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email and by posting a notice on our platform. Your continued use of Incube after such changes constitutes acceptance of the updated policy.